The offer ends at close of business on June 23. Lloyds Bank has set up a helpline for BT shareholders.
'It helps me keep costs to the minimum and I don't have to hire and fire people.' However, quality of service is the key to running a successful helpline, says Coleman.
The same helpline number was given. Marin Sorescu's Vlad the Impaler (Radio 3, Sunday) shows the author as a sort of mini-Brecht.
'Typically, it's a boss with a small business worried about getting rid of someone,' says Macdonald. In fact, most legal expenses policies oblige you to consult the helpline before taking action which could lead to dismissing anyone.